Our Commitment to You
At Blue Buffalo Shop, we understand that your pet’s satisfaction is as important as their wellbeing. Just as we’re committed to providing premium pet care products, we’re dedicated to ensuring your complete satisfaction with every purchase. Our streamlined shipping and returns process reflects our promise to make your shopping experience as worry-free as the care you provide for your beloved pets.
Shipping Information
Order Processing Time: 1-2 business days
Shipping Options:
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipping | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipping | FREE (Orders over $50) | EMS |
International Shipping: We ship globally (excluding some Asian and remote areas). Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
Returns & Exchanges
Our Return & Exchange Promise
We stand behind the quality of our premium pet accessories, health supplements, and care products. If you’re not completely satisfied with your purchase, we’re here to help make it right.
Return & Exchange Timeframe: You may return or exchange most items within 15 days of receiving your order.
Step-by-Step Return Process
- Initiate Your Return Request
Contact our customer support team within 15 days of receiving your order. Use the template below to ensure we have all necessary information. - Receive Return Authorization
We’ll provide you with a Return Authorization Number and detailed instructions within 1-2 business days. -
Package Your Items
Please include:- The original product in its unused condition
- All original packaging and tags
- The original invoice or packing slip
- Your Return Authorization Number clearly visible on the outside of the package
- Ship Your Return
Send your package to our returns center:
Blue Buffalo Shop Returns
1282 Hidden Meadow Drive
Munich, US 58352
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Blue Buffalo Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Names and Quantities]
Reason for Return: [Please specify: defective, wrong item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide return instructions and authorization number.
Thank you,
[Your Full Name]
Refund Processing
Processing Time: 3-5 business days after we receive your return
Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Shipping Costs: Original shipping fees are non-refundable
International Refunds: May take additional 5-7 business days to appear on your statement
Exchange Process
For exchanges:
- Follow the same return process above
- Clearly indicate the product you wish to exchange for
- We’ll ship your new item once we receive the return
- Standard shipping rates apply for exchange shipments
Non-Returnable Items
To ensure the health and safety of all pets, the following items cannot be returned or exchanged:
- Opened Health & Care Products: Aging Care supplements, Brain Health products, and any opened health-related items for safety reasons
- Personalized Items: Custom bandanas or personalized accessories
- Opened Food Products: Air-dried food and any opened consumable products
- Intimate Pet Items: Used boots, shoes, or any hygiene-related products
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Include photos of the damaged item and packaging
- We’ll arrange for a replacement at no additional cost
International Returns
For our global customers (excluding some Asian and remote areas):
- Return shipping costs are the customer’s responsibility
- Please ensure proper customs documentation
- Refunds will be processed in US dollars
Need Help?
Our dedicated support team is here to assist you with any shipping, return, or exchange questions:
Email: [email protected]
Response Time: 1-2 business days
We’re committed to making your Blue Buffalo Shop experience exceptional, just like the care you provide for your beloved pets.