Delivery Information
At Blue Buffalo Shop, we understand that your pets are family, and you want their premium care products to arrive as quickly and safely as possible. That’s why we’ve designed a delivery process that’s as reliable and caring as the products we offer. Whether you’re ordering specialized support harnesses, brain health supplements, or fun accessories like bandanas and balls, we ensure your items reach you efficiently, no matter where you are.
Note: We ship globally, excluding some parts of Asia and remote areas. If you have questions about delivery to your location, feel free to contact our support team.
Shipping Options
We offer two convenient shipping methods to suit your needs. Both options include reliable carriers to ensure your pet’s essentials arrive in perfect condition.
1. Standard Shipping
Ideal for when you need your pet products a bit faster. We partner with trusted carriers like DHL or FedEx to get your order to you efficiently.
- Carrier: DHL or FedEx
- Cost: $12.95 (flat rate)
- Delivery Time: 10-15 days after shipment
This option is perfect for urgent needs, such as replenishing aging care supplies or automatic feeders, so your furry friend never has to wait long.
2. Free Shipping
For orders over $50, we offer free shipping via EMS. This economical choice is great for stocking up on essentials like bowls, feeders, or toys without extra costs.
- Carrier: EMS
- Cost: Free (for orders $50 and above)
- Delivery Time: 15-25 days after shipment
Whether you’re buying durable balls or premium nutrition from brands like Blue Buffalo, this option helps you save while we handle the delivery.
Order Processing and Timeline
We know you’re eager to receive your pet’s new goodies, so we process all orders within 1-2 business days. This includes quality checks to ensure everything from harnesses to treat dispensers meets our high standards. Once shipped, you’ll receive a tracking number to monitor your package’s journey right to your doorstep.
Here’s a quick overview of the typical timeline:
| Step | Duration | Details |
|---|---|---|
| Order Processing | 1-2 days | We prepare and verify your items with care. |
| Shipping (Standard) | 10-15 days | Via DHL or FedEx; includes tracking. |
| Shipping (Free) | 15-25 days | Via EMS; available for orders $50+. |
Returns and Exchanges
Your satisfaction is our priority. If you’re not happy with your purchase, you can return it within 15 days of receipt. Whether it’s a mismatched bandana or a support harness that doesn’t fit, we’ll help make it right. For details, visit our Returns Policy page or contact us at [email protected].
Why Choose Blue Buffalo Shop for Delivery?
As a global destination for premium pet care, we cater to discerning pet owners who value quality and reliability. Our delivery options reflect our commitment to solving real challenges—like getting mobility aids to aging pets quickly or ensuring brain health supplements arrive fresh. With support for multiple payment methods (Visa, MasterCard, JCB, PayPal) and worldwide shipping, we make it easy to give your pet the care they deserve, wherever you are.
Join our community of happy pet owners and shop with confidence today! If you have any delivery questions, don’t hesitate to reach out—we’re here to help.